Privacy Policy

Effective from: 15th December 2025

Scooby's Clearance Team respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it and the rights you have under UK law. By contacting us, booking a service, using our website or interacting with our team, you agree to the terms in this policy.

Who We Are

Scooby's Clearance Team is a UK-based waste removal company providing residential, commercial, garden, renovation and skip-bag collection services across London and Essex. We act as the Data Controller, meaning we determine how your information is collected and used.

Scooby's Clearance Team
Email: info@scoobysclearanceteam.co.uk
Phone: 07402638040
Business Address: United Kingdom

You can contact us at any time for privacy-related questions.

Information We Collect

We only collect information that is necessary for delivering our services, ensuring legal compliance and improving customer communication.

Personal Information You Provide

• Full name
• Contact details (07402638040 , info@scoobysclearanceteam.co.uk)
• Service address or site location
• Billing or payment details
• Information submitted through contact forms
• Messages via phone, WhatsApp, email or website

Information Collected Automatically

When you browse our website, we may collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Time on site
• Cookies and tracking preferences

This helps us understand how our website is used and improve user experience.

Information from Service Interactions

During waste removal or clearance work we may collect:

• Before-and-after photos for proof of service
• Location details for Hiab access
• Notes on waste types for legal compliance
• Signatures or confirmations of completed work

Payment Information

All payments are processed securely. We do not store full card details—only necessary transaction records required for accounting and legal purposes.

How We Use Your Information

We use your information to:

Provide Waste Removal Services

• Confirm bookings
• Arrange site visits
• Deliver waste removal, skip bag collection or clearance
• Communicate timing and job updates
• Provide invoices or receipts

Improve Customer Experience

• Respond to questions
• Offer quotes
• Record communication history
• Customise services to your needs

Meet Legal Obligations

As a licensed waste carrier we must comply with:

• Waste Carriers Licence requirements
• Environment Agency rules
• UK waste disposal regulations

This may involve documenting waste transfers and disposal processes.

Marketing (Minimal and Respectful)

Only with your permission, we may:

• Send updates
• Share service reminders
• Provide special offers

You can opt out anytime.

Legal Basis for Processing

We process data legally under:

• Contractual obligation: to deliver the service you requested
• Legitimate interest: basic communication, quality assurance, website analytics
• Legal compliance: waste transfer documentation, tax records
• Consent: for marketing or optional contact

Sharing Your Information

We never sell your data. We only share it when genuinely necessary:

Trusted Service Partners

This may include:

• Waste transfer stations
• Skip bag suppliers
• Payment processors
• Insurance providers
• Website hosting or IT support

Each partner follows UK GDPR rules.

Legal Requirements

We may share information with authorities if required by:

• Environment Agency
• HM Revenue & Customs
• Police or legal bodies

Only essential information is shared.

Photographs and Job Evidence

We sometimes take photos of waste before and after removal. These help with:

• Proof of work
• Insurance records
• Dispute resolution
• Training
• Safety compliance

We never publish photos that show personal belongings, faces, house numbers or identifiable data without clear written permission.

Cookies and Website Tracking

Our website uses cookies to improve functionality and performance.

Types of Cookies

• Essential cookies for site operation
• Analytics cookies to understand visitor behaviour
• Preference cookies to save settings

Managing Cookies

You can adjust cookie settings in your browser or decline non-essential cookies. Our site works even if you disable optional cookies.

Data Retention

We only keep your data for as long as needed:

• Service details: up to 6 years (for legal and accounting reasons)
• Emails or messages: up to 3 years
• Photos (not used for marketing): up to 1 year
• Marketing consent: until you withdraw it

When data is no longer required, it is securely deleted or anonymised.

Data Security Measures

We take data protection seriously and use:

• Encrypted storage
• Secure email systems
• Restricted staff access
• Password-protected devices
• Regular security reviews
• Safe data disposal

While no system is fully risk-free, we follow best practices to minimise risks.

Your Rights Under UK GDPR

You have full rights over your personal data:

Right to Access

You can request a copy of all data we hold about you.

Right to Correction

If information is incorrect, we will fix it promptly.

Right to Deletion

You can request deletion unless the data is required for legal or contractual reasons.

Right to Restrict Processing

You may limit how your data is used.

Right to Object

You can object to certain uses of your data.

Right to Data Portability

You may request your data in a transferable format.

Right to Withdraw Consent

You can opt out of marketing at any time.

To exercise your rights, contact us using the details at the end of this policy.

Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices or content. We recommend reviewing their policies before sharing information.

Children's Privacy

Our services are for adults only. We do not knowingly collect data from anyone under 16 years old.

International Transfers

We do not transfer your data outside the UK. If this ever changes, we will ensure full legal safeguards and notify you.

Updates to This Policy

We may update this policy to reflect:

• Changes in law
• New service features
• Security improvements

Updated versions will be posted on our website with the revision date.

How to Contact Us

If you have questions, requests or concerns about this Privacy Policy, contact:

Scooby's Clearance Team
Email: info@scoobysclearanceteam.co.uk
Phone: 07402638040
Business Address: United Kingdom

If you are unhappy with how we handle your data, you can also contact the Information Commissioner's Office (ICO).